FAQ – Sassy Kat Goods

Gluten-Free & Allergens

Is everything you make truly gluten-free? Yes! Every item is 100% gluten-free and prepared in a dedicated gluten-free kitchen to prevent cross-contamination — safe for coeliac's and gluten-sensitive customers.

Do you offer dairy-free, vegan, or nut-free options? Yes! We offer dairy-free, vegan, and nut-free options, clearly labeled on each product. That said, we do use eggs, nuts, and dairy in some of our baked goods, so please reach out before ordering if you have specific allergy concerns.

Is your kitchen shared with any allergens? Our kitchen is 100% gluten-free, but we do process tree nuts and peanuts on-site. All equipment is thoroughly cleaned and sanitized between batches — if you have a severe nut allergy, please reach out before ordering so we can talk through the details.

Baker's Market

Where and when can I find your trailer? Find us at our baker's market trailer at 12020 Hood Landing Rd in the Mandarin area of Jacksonville, FL. Open Friday–Sunday, 8 AM–8 PM.

How do I pay at the trailer? We accept Venmo, Apple Pay, Google Pay, Cash App, and cash — pay at pickup. QR codes and details can be found inside the trailer. 

Ordering & Shipping

Can you ship your baked goods? Yes! We ship a great selection of products nationwide. Orders ship Monday–Wednesday only to ensure freshness on arrival — please place your order with that schedule in mind.

Do you deliver locally? Yes! We offer local delivery in the Jacksonville and St. Augustine area. Enter your zip code at checkout to see if delivery is available — free local delivery on orders of $75+.

How far in advance should I order? When placing an order, please allow at least a 2-3 day lead time to allow us to prepare your order. The more time the better  :)

Do you make custom cakes or orders for special occasions? Absolutely! We love making gluten-free treats for birthdays, holidays, and special occasions. Contact us in advance at (904) 846-2228 or sassykatgoods@gmail.com to discuss your order.

Storage & Freshness

How should I store my order? Cookies & brownies: airtight container at room temperature, up to 1 week.

Can I freeze your products? Yes! Many of our customers freeze our products. Just be sure to thaw the out prior to consuming.

Returns & Satisfaction

What if I'm not happy with my order? Your satisfaction matters to us. Please reach out within 48 hours of delivery/pickup and we'll make it right.

Contact

How do I get in touch? Call or text (904) 846-2228 or email sassykatgoods@gmail.com